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Greater Denver Area Manager, Global Care Service Delivery Interaction Automation and Routing at Western Union Information Technology and Services Education Art Institute of Colorado 2000 - 2003 Bachelor of Arts (B.A.), eCommerce Marketing & Advertising Red Rocks Community College 1997 - 2000 Associate of Arts and Sciences (A.A.S.), Multimedia, Computer Graphics and Animation Experience Western Union March 2014 - July 2014 Ticketmaster Entertainment August 2012 - September 2013 Dish Network May 2008 - April 2012 Dish Network May 2007 - May 2008 DISH Network (AKA Echostar Communications) May 2006 - May 2007 Genesys Conferencing March 2001 - May 2006 Skills IT Management, Vendor Management, SDLC, Telecommunications, Team Management, Software Development, Management, E-commerce, Leadership, IT Operations, Software Project., Resource Management, Enterprise Software, Project Management, Agile Methodologies, Testing, Analytics, Software Documentation, B2B, Training, Supplier Evaluation, Training & Development, Telecom Expense., Software Development., Sales Management, Software Engineering, Software Installation, Applications, Systems Analysis, Capacity Management, Technical Documentation, Application Management, Technical Training, Online Marketing, Marketing Communications, Software Design, Enterprise Search, Web Applications, Application Lifecycle., Financial Analysis, Knowledge Management, IT Operations Management, ITIL Process., Technical Staff., Employee Training, ITIL Service Strategy, Supplier Performance, Supplier Sourcing, Global Cross-Functional., Technology Integration Show more
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